HELP CENTER
Frequently asked questions
What is GoMeet?
GoMeet is an app that connects you with fellow food lovers, helps you discover great dining spots, and lets you send meetup invites to share a meal together.
How do I add a restaurant to my favorites?
Go to Account -> in the Favorite Restaurant List, tap on each restaurant to save it. You can view your saved venues in the Favorite Restaurants section above the list.
Where can I view my favorite restaurants?
Go to Favorite Restaurants to view all the venues you have previously saved. This list allows you to quickly pick a venue whenever you want to send a dining invite.
Why can't I find the restaurant I'm looking for?
The restaurant may not be listed on GoMeet yet or might not be available in your selected area. Try searching with a different name, checking your location settings, or submitting a suggestion to add a new restaurant.
Can I suggest a new restaurant?
Yes. If you can't find the restaurant you're looking for, you can submit a suggestion. GoMeet will review the details before making the restaurant publicly visible on the app.
What if a restaurant has closed down?
If you notice that a restaurant is permanently closed or its information is no longer accurate, please submit feedback so GoMeet can verify and update its status.
How do I add a favorite restaurant or dish?
Go to Account → Favorite Restaurants/Dishes, tap the plus icon (+), and enter the details of the restaurant or dish you would like to suggest. Once submitted, GoMeet will review the information and notify you of the approval status.
What happens after I add a favorite restaurant or dish?
Your submission will be sent to GoMeet for review. If approved, the restaurant or dish will be updated and displayed on the platform. If it is not approved, you will receive a notification with feedback from GoMeet.
What should I do if I forget my password?
On the login screen, select Forgot Password, then enter your registered email address to receive an OTP code. Once your OTP is successfully verified, you can set a new password.
Why haven't I received the OTP code?
Please check your internet connection, ensure your email address was entered correctly, and check your Spam/Junk folder. If you still haven't received it, try resending the OTP code after a few minutes.
Why can't I log in to my account?
Please check your internet connection and ensure your email and password are typed correctly. If you forgot your password, you can use the Forgot Password feature to reset it.
How do I edit my profile?
Go to Account → Personal Information, then tap the edit icon to update your profile details.
Can I change my avatar and profile photos?
Yes. You can change your profile photos at any time. The first photo in your profile photo list will be used as your main profile avatar.
What profile information is visible to other users?
Other users can view your profile photos, bio, display location/area, and any personal information you have shared on your profile.
How do I find matches on GoMeet?
In the Discovery section, GoMeet recommends compatible users based on your profile information, location, and search criteria.
Why don't I see any users nearby?
There may currently be no users matching your criteria in this area. Try expanding your search distance, adjusting age preferences, or updating filters in the Discovery section.
Can I change my search radius, age, or gender preferences?
Yes. In the Discovery section, you can use the filters to adjust your search distance, age range, and preferred gender.
How does GoMeet use my location?
GoMeet uses your location to recommend compatible users and suitable dining venues in your area. Location data helps improve and personalize your in-app recommendations.
How do I send a dining invitation to someone?
On the Discovery screen, choose a suitable restaurant and drag it onto the profile of the person you want to invite. A dining invitation will then be sent to them.
Where can I view my sent and received invitations?
You can view and manage all sent and received dining invitations in the Meetups section.
Why can't I send any more invitations?
You may have used up your invitation allowance for the current period. You can wait for your invites to refresh or upgrade your membership to unlock more.
When can I start chatting with someone?
You can start chatting once the other person accepts your dining invitation. With plans that support prior messaging (Gold), you can proactively send a message before the invitation is accepted.
Why can't I send messages?
Please check your internet connection and your connection status with the other person. Certain messaging features may depend on the invitation status or your active membership perks.
Can I delete or block a conversation?
Yes. You can remove a chat from your conversation list or block the user if you no longer wish to interact with them.
What membership plans does GoMeet offer?
GoMeet currently offers paid plans including Basic, Premium, and Gold. Additionally, users can still enjoy essential features with a free account.
What is the difference between Basic, Premium, and Gold?
Each plan offers different allowances for dining invitations, Profile Boosts, highlighted invites, and exclusive perks. You can review the details on the Membership Upgrade screen.
How do I upgrade, cancel, or restore a membership plan?
You can upgrade directly in the app. Managing or canceling auto-renewal is done through the App Store or Google Play account used to subscribe. If you previously purchased a plan, you can use Restore Purchases where supported.
How do I block or report a user?
You can block or report a user from the chat screen or on their profile by tapping the three-dot menu (⋮), then selecting Block or Report.
What happens after I submit a report?
The GoMeet moderation team will review your report and take appropriate disciplinary action if the account is found to have violated GoMeet’s Community Guidelines or Terms of Service.
What should I do if the app encounters an error?
Please check your internet connection, make sure GoMeet is updated to the latest version, and try reopening the app. If the issue persists, submit a bug report with screenshots or screen recordings for our team to investigate.
How do I contact GoMeet Support?
You can submit a support request directly in the Help & Support section of the app. Please describe your issue clearly and attach screenshots if applicable so GoMeet can assist you more quickly.
How do I delete my GoMeet account?
Go to Account → Settings → Delete Account. You will need to complete the in-app confirmation prompts before your account is deleted.
Why was my account locked or warned?
An account may receive a warning or be locked if we detect conduct that violates GoMeet’s Community Guidelines, Terms of Service, or related policies.
What is a Profile Boost?
A Profile Boost temporarily increases your profile's visibility in the Discovery section for a set duration, maximizing your chances of being seen by more people.
How can I get Profile Boosts?
You can receive Boosts as part of your paid membership perks or purchase additional standalone Boosts directly in the app.
Can I use multiple Boosts at the same time?
You should use one Boost at a time. The app does not support stacking boost durations, so please wait until your current Boost ends before activating the next one.